Robust and resilient IT process management as part of a fully formed IT service management strategy is fundamental to every CEO, CFO and CIO as they form the backbone of a company’s success and provide a critical IT insurance policy to avoid a reputational or operational technology disaster.
Using the unique features of the Method Grid platform we’ve created this example IT process management methodology grid. This example uses the ITIL model to provide an over-arching framework to explore and discuss your organization’s enterprise IT operations and service management model. This framework can be used as a foundation platform from which to define your own organization’s IT methodology and seamlessly integrate your current IT service management procedures and solutions.
Who might this IT process management example be useful for?
This example IT service methodology is a must-have for any IT professional looking to build out their own IT service management model. Method Grid is the ideal tool to work collaboratively on your own IT operating model, document your IT processes and provide a platform to roll out this knowledge to your teams including IT operating procedures, workflow tracking and team-based knowledge management.
How is it best used?
Using the ITIL model this example provides an over-arching framework to explore, discuss and build-out your organization’s own IT process management, operations and service model. Using Method Grid you can not only capture your organization’s overall IT service strategy and methodology, but you can also easily document and continuously improve the IT processes and workflows cascading down from this central model.
What does it consist of?
With its foundation in ITIL this IT process methodology breaks the IT service model down into stages …
- Service strategy
- Service design
- Service transition
- Service operation
- Continual service improvement
… and the multiple process areas within these:
- Change management
- Incident management
- Business relationship management
- And many, many more.