The User

LACE Partners are a Leading HR and Payroll transformation consultancy set up in 2014 by founders, Aaron Alburey and Cathy Acratopulo. They recognised that the modern workforce needed something different, so they combined their big four consultancy experience with a fresh approach to client delivery.

LACE Partners are passionate about HR and its impact on business value – they work with Group HR Directors, Chief Operating Officers and Chief People Officers to build trusted and long-term relationships and can deliver value through supporting HR teams with a variety of services.

Transforming HR is the passion at LACE – it’s what they love to do. Sharing a belief that people hold the key to business performance, LACE have worked with multiple client HR teams to transform their capabilities and internal value proposition.

Their challenge

As a service delivery company, LACE’s approach to work is their fundamental difference, enabling new employees to tap into the experience and knowledge of the wider LACE team is one of the reasons LACE has grown so rapidly and attributed to their continued success.

Historically, LACE’s corporate knowledge lived in proposals, delivery documents and tools scattered across their document management system. The question LACE leaders asked themselves was how we optimally find and store information in order to accelerate the delivery of current and future work. There were three inherent challenges to address: how to train people, how to leverage knowledge, and how to best capture IP to add shareholder value to the LACE business.

How Method Grid was used

LACE have been able to use Method Grid as a shared knowledge base and process development tool – collaborating experience-based information from senior LACErs to capture efficient practices for clients and projects. This knowledge-based platform also enabled visualisation of internal processes, systemisations and procedures including recruitment strategies and event planning.

LACE Partners founder Aaron Alburey describes, “not only has Method Grid completely changed the way we run projects. It has substantially added value to our organisation by capturing and allowing our teams to access what makes us fundamentally different.

LACE have taken the view that Method Grid will underpin all their knowledge collateral and so have asked their teams to include the creation of grids in their objectives. Specialists and departments across LACE have all used Method Grid to document their processes, steps, and systemisations to collaborate and share knowledge with their employees and wider circle of associates.

Documenting information and simplifying the LACE service methodologies into stage-by-stage processes and elements has helped make them easily understandable to all members of the LACE team.

The Benefits

Firstly, documenting information and simplifying their service methodologies (into stage-by-stage processes and elements) has helped make them easily understandable to all members of the LACE team.

A key benefit to using a shared process development tool is that it’s a great way to form visuals of all the elements involved, motivating discussions to optimising the processes and reduced overlapping work. It’s helped finalising the end-to-end processes that the leadership team could review, all of which could not have been accomplished without the help of Method Grid’s user-friendly technology and flexible functionality.

Finally, LACE encourage innovation and the empowerment of their talented staff. In this vein, Method Grid has proven to be a great way for LACErs to document new ideas, to collaboratively support the continuous development of IP and, critically, to help quickly locate colleagues with relevant experience and ideas – matched to their current client delivery challenge.

To find out more about LACE Partners visit their website https://lacepartners.co.uk/.