Operating Model

Our Operating Model (Blueprinting) service meets the needs of organisations and teams facing strategic imperative to modernise and re-position services but grappling with the complexity of target end-state articulation.

Typical triggers for such work include: moments of corporate upheaval (M&A, mergers etc), new legal and regulatory operating requirement and/or the challenge of staying competitively differentiated.   

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Mission Model: What is the purpose of the business? What are the organisations values? What is the mission and vision? What goals and strategic objectives does the enterprise want to achieve and by when? What is the reality of our performance and capabilities?

Business Model: Who are the customers, what is the product and service mix, and what are the distribution networks or platforms required to commercialise the business and drive profit growth? What are the funding and asset strategies required?

Value Model: What constitutes value to customers, users and different stakeholders and partners? What capabilities does a business need to build along it’s value chain, service value streams and customer journeys? What are gaps or opportunities for innovation and by which the enterprise capitalise to produce added value?

Operating Model: How is the organisation operating, using people, process, data and technology or system resources? Where and when from a location footprint perspective should the enterprise operate as it mixes its capabilities in a global digital world incorporating in-house capabilities with in-sources and out-sourced capabilities? How is the enterprise performing and what is the current maturity of its capabilities?

Transformation Model: How do you change and adapt the enterprise as the ecosystem around it changes? What’s the plan for the future? How will you align change initiatives to ensure delivery of strategic outcomes? How do you build agility, accountability and action in the enterprise, manage and/or change culture and transform through co-creation?

• Target Operating Model (Blueprint): Our Target Operating Model (Blueprint) is a comprehensive document set containing the interconnected five models (Mission, Business, Value, Operating and Transformation) with sufficient detail to communicate to all stakeholders and as required to underpin the initiation of a major transformation initiative.  
• “As Is” Capability Assessment. This deliverable – as mapped to the most appropriate frameworks – will capture your current capability maturity levels with accompanying narrative as to the recommended follow-on actions. This deliverable ensures all further investment decisions are grounded in an ‘art of the possible’. 
• Outline Programme Initiation Document (PID). This document set will include: an outline business case, a benefits realisation plan and an implementation schedule/proposal – as sufficient to facilitate the ‘go/no go’ decision of an accompanying transformation initiative (as required to move towards a target operating model).