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The evolution of business playbooks – the shift from static content to dynamic digital playbooks
For decades, organisations have heavily invested in codifying complex processes into static content such as PDFs, PowerPoint presentations, and SharePoint sites. These resources, which vary significantly in depth and breadth, are meticulously designed to impress and align with the brand,...
Organizational Learning – Knowledge Management
In a previous blog, in a series on knowledge management (KM), I outlined a set of eight illustrative practical levers...
What are professional services?
The Climbing Mount Audacity series is written for professional service firm entrepreneurs and leaders – with advice for the SME...