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Four important features to have in your knowledge management system

Highly-effective businesses, with consistent service quality levels, are invariably underpinned by a knowledge management system.  A well-implemented knowledge management system (KMS) enables you to integrate and unify cross-functional work practices, to assure your project/service delivery and to transform disparate, individual...

Thought Leadership

How to make professional service excellence a repeatable habit

Any professional service leader seeking to grow their firm’s reputation should be asking themselves the question, ‘How can we make...

Thought Leadership

Organizational Learning – Knowledge Management

In a previous blog, in a series on knowledge management (KM), I outlined a set of eight illustrative practical levers...

Thought Leadership

What are professional services?

The Climbing Mount Audacity series is written for professional service firm entrepreneurs and leaders – with advice for the SME...

Thought Leadership

07: What makes a professional service firm successful? Part 3

For the last five years, I have run a three-day annual event for professional service firm leaders seeking to understand...