Thanks for visiting our blog! My name is Rachel, and I am the new Customer Success manager at Method Grid. I come from a Saas background and love learning about the new and innovative products and changes in the industry. I am also very keen to connect with others within the Saas world, so please feel free to reach out here!
You have probably heard of the terms ‘Customer Success’ or ‘Client Success’ being thrown around a lot lately, especially in the SaaS business world. In this fast moving, technology driven environment that we live in today, there is a common theme of companies buying software, but never truly understanding or adopting the software internally.
Here at Method Grid, we want to drive adoption amongst our client base, making Customer Success a crucial part our client’s journey. Buzz words aside, what does Customer Success actually mean?